Complaints Policy 

Our complaints policy is as follows:

  • Your complaint will be acknowledged within two working days of receipt by a senior member of our team.
  • We will consider your complaint with the benefit of the file of papers and input from the relevant solicitors and provide a detailed response to you within 21 days of the date of your complaint.  In the event it will take longer than 21 days, we will notify you in advance of the deadline with detailed reasons as to why we require more than 21 days.
  • After the above procedure has been followed if you still remain dissatisfied, or after a period of eight weeks from the date of making the complaint to us, you can refer your complaint to the Legal Ombudsman whose contact details are: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ Telephone: 0300 555 0333
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